Privacy Policy

This policy describes Safrago Consultant Company's handling of personal information supplied in travel enquiries, bookings and related communications. The UAE office manages bookings outside Turkey; the Turkey office manages Turkey trips.

For privacy enquiries, contact hello@safrago.com.

Depending on your request, information may include your name, contact details, travel dates, destination, traveller details, preferences, booking correspondence and payment or refund records. Please provide only information relevant to the service you request.

The website does not collect passport images. When required for a booking or travel service, the Safrago booking team requests passport copies through WhatsApp directly from the traveller.

Only provide documents through your verified booking-team conversation. Do not submit passport images through website forms. WhatsApp is a third-party service whose own terms and privacy policy apply to use of the platform.

We use relevant information to respond to enquiries, prepare proposals, arrange requested travel services, communicate about bookings, manage payments and refunds, resolve issues and meet applicable recordkeeping obligations. Information is processed on the legal basis applicable to the purpose, including steps you request before a booking, performance of booking arrangements, legal obligations or consent where required.

If you provide information about another traveller, ensure you are authorised to do so and make this policy available to them. A parent or guardian should provide information relating to a child where required.

Relevant information may need to be shared with hotels, transport providers, airlines, local travel partners or visa authorities to deliver the services you request. Financial details required for a refund may be shared with the bank handling the transfer. Sharing should be limited to what is needed for the relevant purpose.

Because travel services involve different destinations and the UAE and Turkey offices, arranging a trip may require handling or sharing information across borders. Such processing remains subject to applicable data-protection requirements.

Information should be retained only for as long as needed for the booking, related enquiries, accounting, legal obligations or disputes. The appropriate period depends on the type of information and applicable requirements. Unnecessary documents should not be retained indefinitely.

Access to booking information should be limited to authorised personnel and providers who need it for the relevant service. No communication or storage system can be guaranteed completely risk-free. Please do not send passwords, full payment-card details or one-time security codes through booking messages.

Contact hello@safrago.com to ask about your information or request access, correction, deletion, restriction or withdrawal of consent where these rights apply. We may need to verify your identity before acting. Some records may need to be retained to meet legal obligations or handle disputes.

Providing information for a booking does not itself constitute consent to unrelated marketing. You may contact us to object to marketing communications or withdraw any consent previously given, subject to applicable law.

External services linked from the website handle information under their own policies. Review those policies when using the relevant service.

Changes to this policy will be published on this page. A policy update does not by itself authorise a new use of your information where additional notice or consent is required.

• Email: hello@safrago.com
• Turkey office: +90 542 614 7133
• UAE office: +971 50 150 0931